Most times when I shop for clothing around here, the greater Boston area, I am treated impeccably by salespeople. There's something about this area of the country where strangers can't say good morning or hold a door for each other, but flash some spending money and voila! - kindness rules the day. Even the clerks at the uber-chic boutiques on Newbury Street are gentle and unassuming. Having lived in the city for a while, I've grown used to being able to walk into a store, tell them what I'd like and, well, get it.
Don't get me wrong- I rarely boutique shop, simply because my hard-earned money goes toward my (now two) mortgages and son...I'm not one of those super trendy women who dresses up in heels to shop at all. I'm all about sales and flat, comfortable shoes. I stay away from Saks and Neiman's to avoid temptation. But for a special occasion I won't skimp if I find the right outfit.
The christening is coming up. I need an outfit and found this
link at anntaylorloft.com, Ann Taylor's cheaper, less refined sister store. It's so very me, and so very perfect for a 40-year-old mom who wants to look young and fresh without offending the conservative sensibilities of the God-fearing Catholics at the church. I decide I want the entire outfit- the whole enchilada, shoes and all. I'm proud of myself for resisting the urge to browse the more expensive stores. I head over to my nearest ATL to try it on to be sure of the sizes, as after the pregnancy my body has just become very strange as far as size goes.
After 10 minutes of searching and being completely ignored by the help, I locate two saleswomen chatting it up and ask for help.
"You had this great fur-trimmed cardigan on your website-"
"We don't carry it," interrupts a woman in a tropical summer bolero (hello, it's 50 degrees and rainy outside).
"Uh, okay - it was brown, and I really would like to-"
"WE DON'T HAVE IT HERE."
"All right, but I really want it, and so I need to find out the nearest store that does. Is there a way you could look it up and call-"
"WE DON'T DO THAT. YOU'LL HAVE TO ORDER THROUGH THE INTERNET."
"But I need to try it on as I'm not sure of the size-"
"YOU'RE A SMALL."
"No, uh, no, I wish I were a small but I promise you I'm not, you see I -."
Tropical Bolero scunches her lips as I'm talking, and I notice she's wearing a cheesey peach color to match her hideous jacket and repeats to me slowly as if I were dumb and a bit deaf: YOU WEAR A SMALL.
Because I'm neither deaf nor dumb (nor am I a small), I've already realized I'm dealing with an uninspired, passive-aggressive ignorant lazy-assed bitch who never had any intention of helping me or anyone else who came into that store today. I would absolutely not give her the satisfaction of engaging her. Her attempts to alpha dog hump me begin to amuse me as I let her really dig in at me -
"Soooo, I have to order this cardigan from the internet, and just kind of guess what size I am?"
Her response is no surprise: "NO, you order TWO- one, ahem, MEDIUM, and," she rolls eyes for effect, "a LARGE," pauses for more effect, lips scrunching, "and you RETURN the one that doesn't fit you."
"Well, then, can I try these on?" I give her my dumbest look possible as I glance down at the skirt and camisole I had found.
Tropical Bolero rolls her eyes once more- "RIGHT THERE." And she walks away from me. Not here, let me take those for you. Not here, let me escort you to an open room. Not let me try calling corporate while you're in there to see who might have that cardigan you want.
You get that I really really want this outfit, right? And that I don't have time nor energy to create a scene and storm out of there to find another ATL store, right? And because in this store I was no better than the toilet paper under anyone's shoe, I waited for an eternity for someone to go in the back to let me try on the shoes...she threw the box down and just stood there watching me while I struggled to undo the straps. Then I waited in line for an eternity more, only to be checked out by yet another associate in tropical clothing who was equallly as bitchy and clearly only worked there to get her discount. She called out to Tropical Bolero for some help at the register. TB (she was the manager?!) replied coolly, "No, I'm busy." And proceeded to continue chatting it up with yet another worker in a blazer far too bright for the season, oblivious to the 6 customers waiting to be checked out.
To say I was astounded by how badly I was treated doesn't quite cut it. It amazes me, what I put up with for a stupid outfit.
And so I took my defeated and abused ass out of there, came home, fed Simon and relaxed. I then dialed 1-800-DIAL-ANN, asked for the head of customer relations and calmly ratted out each and every one of those lazy, mean bitches with names, times, quotes and all, including my receipt number. I'm drafting a follow-up letter this evening to the president.
Needless to say, this will be the first and last outfit I ever purchase from said Loft. My dear readers, the next time you're out shopping at some sleepy suburban mall, beware the bitches in bright blazers...they'll take your money and your spirit too.